This Verbal De-Escalation training course is approved by the state of Alabama for 2 hours of safety continuing education and designed to help you learn how to control the narrative in these tense situations and take things from crisis to calm. By learning the skills we teach, you will be confident in dealing with conflicts as minor customer service complaints, to the very complicated and potentially violent encounters.  Let our law enforcement expert partner, APB help keep you safe by being prepared.  REMEMBER, TRAINING = SURVIVAL!

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Course Content

Lessons Status

Verbal De-Escalation Objectives


Understanding Aggression


Understanding Communication


Body Language and Comfort Zones


Messaging and Goals