This Verbal De-Escalation training course is 2 credit hours.
This course is designed to help you learn how to control the narrative in tense situations and take things from crisis to calm. By learning the skills we teach, you will be confident in dealing with conflicts as minor customer service complaints, to the very complicated and potentially violent encounters. Let our law enforcement expert partner, APB help keep you safe by being prepared. REMEMBER, TRAINING = SURVIVAL!